SHIPPING POLICY

Last Updated: September 30, 2026

At SwirlNest, we work to process and deliver every order as quickly and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. ORDER PROCESSING TIME

All orders require processing before they are shipped.

Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Processing time includes preparing, inspecting, packaging, and preparing your order for shipment.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high order volume, promotions, holidays, or other circumstances outside our reasonable control, processing may take longer than usual. If a significant delay occurs, we will make reasonable efforts to notify you.

2. SHIPPING TIME

After your order has been processed and shipped, the estimated delivery time is up to 9 business days.

Therefore, the estimated total fulfillment and delivery period is:

1–3 business days for processing + up to 9 business days for shipping.

This means your order may generally arrive within approximately 10–12 business days after the order is placed, excluding weekends, public holidays, customs delays, and other circumstances outside our reasonable control.

Shipping times are estimates and are not guaranteed unless expressly stated otherwise at checkout or required by applicable law.

3. SHIPPING DESTINATIONS

SwirlNest may ship to countries and regions where our shipping services are available.

Shipping availability may vary depending on the destination, carrier restrictions, product requirements, applicable laws, and other operational limitations.

We reserve the right to restrict or refuse shipment to certain locations where required by law or where shipping is not reasonably available.

4. SHIPPING COSTS

Applicable shipping costs will be displayed at checkout before you complete your purchase, unless otherwise stated.

Shipping costs may vary depending on the destination, shipping method, order size, carrier, and other applicable factors.

Any shipping promotion or free-shipping offer will be subject to the conditions stated at the time the offer is presented.

5. ORDER TRACKING

When tracking information is available, we will provide it to you by email or through the applicable order-status system.

Please allow some time for tracking information to become active after the order has been shipped.

Tracking information may not update immediately after an order leaves our facility.

6. SHIPPING DELAYS

While we make reasonable efforts to meet our estimated delivery times, delays may occur due to circumstances outside our reasonable control, including:

• Carrier delays

• Customs processing

• Weather conditions

• Natural disasters

• Holidays

• Strikes or labor disruptions

• Government actions or restrictions

• Incorrect or incomplete delivery information

• High shipping volumes

• Transportation disruptions

• Other events beyond our reasonable control

If we become aware that we cannot meet a promised shipping or delivery timeframe, we will provide notice and any options or refunds required by applicable law.

Nothing in this Shipping Policy limits any rights you may have under applicable consumer protection laws.

7. CUSTOMS, DUTIES, AND IMPORT TAXES

For international orders, your package may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges may be the responsibility of the customer.

SwirlNest does not control customs authorities and cannot guarantee how long a package may remain in customs.

Customers are responsible for providing accurate shipping information and any information reasonably required for customs clearance.

8. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you realize that your shipping information is incorrect, please contact us as soon as possible at swirlnesttt@gmail.com.

We will make reasonable efforts to assist with address corrections before the order is shipped. However, we cannot guarantee that an address can be changed after an order has been processed or shipped.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply where permitted by law.

9. LOST, DAMAGED, OR MISSING PACKAGES

If your package appears to be lost, damaged, or has not arrived within the applicable delivery timeframe, please contact us at swirlnesttt@gmail.com.

We may request information such as your order number, tracking number, delivery address, photographs, or other relevant information so that we can investigate the issue with the carrier or fulfillment provider.

For damaged packages, please keep the original packaging and product until the matter has been reviewed, as photographs or other evidence may be required.

Nothing in this section limits any mandatory rights or remedies available to consumers under applicable law.

10. DELIVERY ATTEMPTS

If the carrier is unable to deliver your package because no one is available, the address is incorrect, delivery instructions are unavailable, or another delivery issue occurs, the carrier may make additional delivery attempts, hold the package for pickup, or return the package to the sender according to its procedures.

Customers should monitor their tracking information and follow any instructions provided by the carrier.

11. PRE-ORDERS AND OUT-OF-STOCK ITEMS

If an item is offered as a pre-order or is temporarily unavailable, any applicable estimated processing or shipping timeframe will be communicated on the product page or at checkout.

Pre-order or backordered items may have different fulfillment timelines from standard orders.

If we determine that we cannot ship an order within the timeframe represented to you, we will provide any notice, cancellation, consent, or refund required by applicable law.

12. ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible at swirlnesttt@gmail.com.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible, subject to your rights under applicable law and our Refund and Return Policy.

13. CONSUMER RIGHTS

This Shipping Policy does not exclude or limit any consumer rights, statutory guarantees, cancellation rights, refund rights, delivery rights, or other legal protections that cannot lawfully be excluded or limited in your country or region.

If mandatory consumer protection laws provide you with rights that differ from this Shipping Policy, those legal rights will apply.

14. CONTACT US

If you have questions about your order or shipping, please contact us:

SwirlNest
Email: swirlnesttt@gmail.com

We will make reasonable efforts to assist you with shipping-related questions and order issues.