Refund policy
90-Day Satisfaction Guarantee
At Swirlnest, we want you to love your purchase. If you're not completely satisfied for any reason, you may request a return within 90 days of receiving your order.
This 90-Day Satisfaction Guarantee applies to regular-price, sale, and discounted purchases.
This guarantee is in addition to any consumer rights and legal protections that may apply to you under the laws of your country or region.
Return Eligibility
To be eligible for a return under our 90-Day Satisfaction Guarantee:
- Your return request must be submitted within 90 days of delivery.
- The product must be reasonably clean and include all original components.
- Please include the motor base, both cups, paddles, lids, and any other accessories included with your order.
- The product should be returned in its original packaging whenever reasonably possible.
- You must provide your order number or other valid proof of purchase.
Lightly used products are eligible for return. We want you to be able to try your Swirlnest before deciding whether it's right for you.
Returns may be refused or partially adjusted if the product has been damaged through misuse, accidental damage, intentional damage, or is returned with missing components.
These limitations do not affect any mandatory consumer rights that apply under local law.
How to Start a Return
To request a return, email us at:
Please include:
- Your order number
- Your reason for the return
- Your name
- Photos of the product if requested
We'll respond within 2 business days with the return instructions and applicable return address.
Please do not send your product back before receiving return instructions from us.
The return address may vary depending on your location and fulfillment arrangements and may be located in a different country from your shipping address.
Return Shipping
Damaged, Defective, or Incorrect Orders
If your product arrives:
- Damaged
- Defective
- Incorrect
- Missing essential components
- With an incorrect plug type supplied by us
please contact us within 7 days of delivery and provide photos or other evidence when requested.
When the issue is our responsibility, we will provide an appropriate remedy, which may include a replacement, refund, or prepaid return shipping label, subject to applicable law.
Change of Mind / No Longer Wanted
For returns made under our 90-Day Satisfaction Guarantee because you simply changed your mind or no longer want the product, return shipping costs are generally the customer's responsibility, unless applicable law requires otherwise.
We strongly recommend using a tracked shipping service. Swirlnest is not responsible for returns that are lost in transit when no tracking information is available.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, not what you ordered, or you received an incorrect plug type, contact us as soon as reasonably possible.
Please provide photographs or videos showing the issue so we can investigate and determine the appropriate solution.
Depending on the circumstances and applicable consumer law, we may offer:
- A replacement
- A repair
- A refund
- A replacement part
- A prepaid return label
Nothing in this policy limits your mandatory consumer rights.
Exchanges
If you would like a different product or variant, the simplest option may be to return your original order and place a new order after your return has been approved.
If we sent you the wrong item or plug type due to an error on our part, we will provide an appropriate remedy at no additional cost, subject to applicable law.
Refunds
Once your returned item is received and inspected, we will email you to confirm whether your refund has been approved.
Approved refunds will be issued to your original payment method.
We aim to process approved refunds within 10 business days after the return has been received and inspected.
After we issue your refund, your bank or payment provider may require additional time to make the funds available in your account.
If you have not received your refund after 15 business days from the date we confirm that it was issued, please contact us at:
Where applicable law requires a different refund timeframe or treatment of shipping costs, the legally required rules will apply.
Customs Duties, Import Taxes & Local Charges
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.
Customs duties and import taxes that have already been paid may not be refundable by Swirlnest unless required by applicable law.
International Orders
Swirlnest accepts orders from customers around the world where shipping is available.
International orders may be subject to different consumer protection laws, return requirements, taxes, customs regulations, and delivery procedures.
Your legal consumer rights in your country or region always apply where required by law.
If local law provides rights that are more favorable than this policy, those rights will apply.
European Union & United Kingdom
Customers located in the European Union or United Kingdom may have additional statutory cancellation, return, refund, and consumer protection rights under applicable local law.
For eligible online purchases, this may include a 14-day cancellation/withdrawal period beginning after delivery, subject to applicable legal exceptions.
These statutory rights are separate from and in addition to our 90-Day Satisfaction Guarantee.
Where required by applicable law, we will provide the legally required refund, including applicable standard delivery charges and other amounts required by law.
Consumer Rights
Our 90-Day Satisfaction Guarantee is a voluntary benefit offered by Swirlnest.
It does not replace, restrict, or waive any mandatory consumer rights, guarantees, warranties, cancellation rights, or remedies provided by the laws applicable to your purchase.
For example, certain countries provide consumers with mandatory remedies when a product is defective, does not match its description, or fails to meet legally required standards.
Where applicable law provides a greater right or longer protection period, the applicable law will prevail.
Non-Returnable Items
The following items are generally not eligible for return under our voluntary 90-Day Satisfaction Guarantee:
- Gift cards
- Items that are intentionally damaged
- Items returned with essential components missing due to customer misuse
- Products damaged through improper use or unauthorized modification
This does not affect any mandatory legal rights that cannot legally be excluded.
Questions
If you have any questions about our return or refund policy, please contact us:
Email: swirlnesttt@gmail.com
We aim to respond within 2 business days.